GP CQC Ratings

The Elms Medical Centre

Tilley Close, Main Road, Hoo St Werburgh, Rochester, ME3 9AE
CQC Rating Requires Improvement
Data: Care Quality Commission (Open Government Licence)

Inspection Details

Last inspected
31 January 2023
Report published
31 January 2023
Local authority
Medway
Provider
The Elms Medical Centre

View full CQC inspection report ↗

Inspection Results by Category

CQC inspects GP surgeries across five key areas:

Safe

Requires improvement

Are patients protected from abuse and avoidable harm?

Effective

Requires improvement

Does care, treatment and support achieve good outcomes?

Caring

Good

Do staff involve and treat people with compassion and respect?

Responsive

Good

Are services organised so they meet people's needs?

Well-led

Requires improvement

Is the practice well managed, learning and improving?

⚠ Inspection May Be Overdue

This practice was last inspected approximately 3 years ago. CQC typically re-inspects GP practices every 2–3 years. The current rating may not reflect the practice's present standard of care.

What Does This Rating Mean?

A Requires Improvement rating means the practice is not performing as well as it should. The CQC has identified specific areas that need to get better. Around 16% of GP practices carry this rating. The practice is required to demonstrate improvement before its next inspection.

Frequently Asked Questions

Is The Elms Medical Centre rated Requires Improvement?

Yes. The Elms Medical Centre is currently rated Requires Improvement by the CQC. The practice has been asked to address specific concerns before its next inspection.

Can I change my GP if my practice is rated Requires Improvement?

Yes. You are entitled to register at any GP practice in England that is accepting new patients. You do not need your current practice's permission to leave.

What happens to a practice rated Requires Improvement?

The practice must produce an action plan and show improvement at its next CQC inspection. The CQC monitors progress and may escalate action if standards do not improve.

How do I find a better-rated GP in Rochester?

You can compare ratings for all GP surgeries in Rochester on this site, or search nhs.uk for practices accepting new patients near you.

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